Consumer Behavior is a course designed to examine the underlying factors that influence how individuals and groups make decisions about purchasing, using, and disposing of products and services. It integrates concepts from psychology, sociology, anthropology, and economics to provide a multidimensional understanding of consumer actions. The course equips students with the analytical tools and frameworks needed to interpret consumer behavior and apply insights to marketing strategies.
Key Learning Areas
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Understanding Consumer Behavior
- Overview of consumer decision-making processes.
- The role of internal and external factors in shaping consumer choices.
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Psychological Drivers
- Perception, motivation, and learning processes.
- Personality, attitudes, and their influence on behavior.
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Cultural and Social Influences
- Impact of culture, subculture, and social class.
- Influence of family, peer groups, and social networks.
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The Decision-Making Process
- Steps in consumer decision-making: recognition, search, evaluation, purchase, and post-purchase behavior.
- Variations in decision-making, including routine and complex buying behavior.
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Consumer Research Methods
- Techniques for collecting and analyzing consumer data.
- Application of research findings to improve marketing strategies.
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Digital and Global Contexts
- The impact of technology, social media, and e-commerce on consumer behavior.
- Cross-cultural variations and global consumer trends.
Course Objectives
Upon completing this course, students will:
- Gain a thorough understanding of the factors influencing consumer behavior.
- Develop skills to analyze and predict consumer actions.
- Learn to craft effective marketing strategies based on consumer insights.
- Understand the ethical implications of influencing consumer behavior.
- Teacher: Admin User